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Helpdesk/ Report a Fault/ Service Requests

Helpdesk Enquiries

There are 2 ways to contact us: You can email us at buildingsandestates@universityofgalway.ie or call us on 091 492134, extension 2134 from Mon-Thurs, 9am-4pm and Friday, 9am-3pm.

In the event of a medical, fire or Gardaí emergency prioritise the call to Emergency Services on 999/112.

In the event of a local building emergency (eg leak, electrical, plumbing), the Buildings & Estates Helpdesk is available or the Security Office at the following number:

University Security Office - telephone (091) 493333, available 24/7.

Report a Fault / Service Requests

Buildings and Estates use an online request management system (Pemac Assets) for fault reporting / managing maintenance requests. Contact your Buildings & Estates Unit Liaison to log requests with us online.

What type of requests should I log on PEMAC Assets?

Hang white/notice board
Touch up paint on a wall
Update door signage request
Leaking water tap in a laboratory
Localise leak in a building
Power socket fault in office
Blocked toilet
Broken blinds/chairs
Replace light bulb
Heating fault report
Pothole repairs

For operational reasons cleaning requests are not logged on Pemac Assets. Send an email with details of your request to buildingsandestates@universityofgalway.ie.

For Key Requests or Lock Changes please fill out this form. For any issues relating to Access Control, as this could be security / Health & Safety please contact Security on 091493333 to log the issue with our security staff.

For Stewarding/Transportation (moving equipment / furniture) and WEEE Waste Requests please complete this form.

For any other requests not listed above please contact buildingsandestates@universityofgalway.ie

Outsourced Buildings

Services in some buildings are outsourced to contractors, please contact their helpdesk as follows:

Apleona

Biomedical Sciences – Facilities & Services
Email service.irl@apleona.com / copy noel.rodgers@universityofgalway.ie

Lambe Institute - Facilities & Services
Email service.irl@apleona.com / copy noel.rodgers@universityofgalway.ie

Lifecourse – Facilities & Services
Email service.irl@apleona.com / copy noel.rodgers@universityofgalway.ie

Human Biology – Facilities & Services
Email service.irl@apleona.com / copy noel.rodgers@universityofgalway.ie

CCMI – Top Floor Orbsen - Facilities & Services
Email service.irl@apleona.com / copy noel.rodgers@universityofgalway.ie

Fire Safety Training and Information

Fire Safety Awareness and Fire Marshal Training available at the link.
Fire Alarm Disablement Permit - Form to be filled out when requesting the local disablement of fire alarm sensors in a particular area or building.
Fire Marshal Guidance
Fire Safety at Christmas
For Fire Safety information visit the Health & Safety Office.

SharePoint Site

Buildings & Estates Unit Liaisons

Click the button to access the Unit Liaison Bulletin SharePoint Site – the central hub for all Unit Liaison communications and resources.
Note: Only accessible by Buildings & Estates Unit Liaisons.